Personalabs Terms and Conditions
Thank you for using Personalabs. Please be aware that by using this service you agree to be bound by the following terms and conditions. Personalabs reserves the right to make changes to these terms and conditions as needed. All modifications will be effective immediately upon posting.
You understand and agree that Personalabs does not provide medical advice, and that your tests will not diagnose, treat, or cure any disease or condition. Our service provides you with your medical information in a format you can easily share with the healthcare provider of your choice.
You agree that the information you submit to Personalabs is truthful and accurate.
You will keep your password information and security questions confidential.
You will use the Personalabs site for its intended use.
You understand that Personalabs accounts are only for adults of 18 years or older, and confirm that you are 18 years or older before attempting to create an account.
You understand that test results can sometimes be inaccurate through no fault of Personalabs.
You will not copy information found on the Personalabs Web site nor use it illegally.
You will abide by our “order” and “refund” policies. You may cancel your lab screening order anytime before you present yourself at the Personalabs facility or our partner lab-testing facilities. If you do request a refund, your refund will be reduced by 10% of your original charge to help cover the costs of administration, plus the costs of processing your request to charge and refund your credit card. Checks will be refunded full amount less a $10 handling fee. After visiting our facility and having your blood drawn, no refund can be made. If for any reason Personalabs is unable to process your specimen, you will receive a full (100%) refund for the test(s) not performed.
Personalabs shall not be liable for any cost or damage arising either directly or indirectly from any transactions conducted or information conveyed on the Web site. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all services and information provided.
Occasionally, orders may remain in pending mode which means that the ordering of the test has been unsuccessful and no charge to your credit card or PayPal account has taken place. Personalabs.com reserves the right to communicate, via email, with the customer to ascertain the reason for the unsuccessful order and how we can assist with, or resolve the problem in, the ordering process.
You agree to indemnify, defend and hold harmless Personalabs, its officers, directors, employees, agents, licensors, suppliers and any third-party information providers against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this agreement by you.