Where (or how) do I manage my Membership?

Log into your members area on by clicking here

Go to subscriptions

Select edit

Here is where you will find all the options available to manage your membership.

How to cancel your membership

Log into your members area on by clicking here

Go to subscriptions

Select cancel

Then confirm cancellation

How can I tell if my account is current (paid up to date?)

Log into your membership account here.

Go to billing history and you can see a breakdown of all your payments towards your membership and the date it was paid.

How do I change the credit card that is used to charge my payments each month?

Personalabs uses Paywhirl for its membership program.

To access account go here.

Login to your account

Select payment methods

Add the new payment method that you wish to use and click continue

Set the new payment as default

Remove the card that you no longer wish to use

How much are my membership dues?

There are two payment options for the Personalabs Membership Program:

Monthly - $15 / month

Yearly - $150 / year

To learn more please click here

Can you take my payment over the phone?
Yes, our customer service agents are able to take your payment over the phone.
Can I prepay for several months at a time? Can I prepay for my first 12 months?
There are two payment options available - monthly and yearly. So you are able to pay month to month or a year in advance.
Can I transfer my Membership to someone else?
No. Memberships are assigned to specific individuals and cannot be transferred or shared.
How quickly does a Membership become active after I sign up?
Membership benefits are active immediately after you complete the online signup process. You can use your Membership the same day you buy it.
When do memberships expire?

Your Membership will not expire until you cancel it. You may cancel your Membership at any time if you chose to pay monthly.

If you chose the yearly option, you can cancel your membership after the first 12 months.

Stay for 12 months, 18 months, 25 months, 5's up to you!

Can I cancel my Membership before the end of my initial 12 month commitment?
Memberships may not be cancelled during the first 12 months. If you terminate your account during the first 12 months you will be subject to the termination fee described in your agreement.
If I don't cancel my Membership at the end of 12 months will it automatically renew?
After your initial 12-month commitment, your Membership is month-to-month and you can cancel at any time.
When does my membership end?

That's up to you. You may cancel your Membership anytime after the first 12 months if you chose the yearly option.

If you chose the monthly option, you can cancel at anytime.

Do I get charged a process fee on my monthly payments?
No. Although there is an initial processing fee when you sign up for your Membership, we do not charge you additional processing fees on your monthly payments.
Can I make a CASH payment for my Membership?
We are unable to accept cash Membership payments at this time. Payments must be made via credit card or PayPal.
Can a Membership be paid off in advance?
Not in the way you think. While a program such as Easy Pay allows you to spread out your payments over the course of several months (like a car loan), a Membership is paid for each month in advance (like a cable bill or gym membership). While it is true that individuals who sign up for Memberships commit to staying in the program for a minimum of 12 months, each month's payment is made in advance.
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