You may request to cancel your lab order within seven (7) days of the date of purchase to receive a refund. Your refund will be reduced by $15 to cover the cost of the doctor’s order as well as the cost of processing your request to charge and refund your credit card. No refunds are given after seven (7) days. However, a credit can be issued to your account, less the $15 fee, and can be used towards your next order.
Lab orders are only valid for up to six (6) months from the purchase date at which point any unused lab orders are purged from our system. If you request a lab order be reinstated, you will be charged the aforementioned $15 fee to cover the costs.
After visiting our facility and having your blood drawn, no refund can be made. If for any reason Personalabs is unable to process your specimen, you will receive a full (100%) refund for the test(s) not performed.
To initiate your cancellation and process your refund, click here to send us a message. In your message, please provide your Order information and the reason for the refund.
After we accept your refund request, you will be issued a refund via the same payment method as you had originally used to place the order (Debit Card, Credit Card, HSA or Paypal).
You will receive an email confirming receipt of the return and your credit. Please allow 24 to 72 hours for processing your claim, and please allow 3-5 business days to reflect in your account.
Customer service agents are standing by to assist you if you need
help along the way.